Communities forgot password emails?

All we need is an easy explanation of the problem, so here it is.

This is more of a question for everyone but I have two clients running communities and both are having issues where the forgot password email is just not sending anything?

I checked the template setting in communities settings and it was set to a template that doesnt exist… I thought that was is but i created a simple text based forgot your password email and set it to that and its still not sending anything?

Any ideas?

How to solve :

I know you bored from this bug, So we are here to help you! Take a deep breath and look at the explanation of your problem. We have many solutions to this problem, But we recommend you to use the first method because it is tested & true method that will 100% work for you.

Method 1

Hey everyone so i finally got salesforce support to help me figure this out.

Turns out with the winter 14 release they changed the way forgot your password emails work for communities. Instead of sending a username and password in the email they now send a special link that allows people to click and change their password.

The trick is that your forgot your password email template needs to include this special merge field (which of course is not documented anywhere)


if you include that it will be replace with a special url that allows the user to change their password and logs them in.

Its actually a much better solution the problem was they didnt tell anyone to update their templates and i still cant find it documented anywhere.

Note: Use and implement method 1 because this method fully tested our system.
Thank you 🙂

All methods was sourced from or, is licensed under cc by-sa 2.5, cc by-sa 3.0 and cc by-sa 4.0

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