Teamviewer & other screen sharing showing a blank or black screen to remote user

All we need is an easy explanation of the problem, so here it is.

I’m using Windows 8.1. and TeamViewer version 9.0.299 on a Dell Inspiron 15r 3521 laptop. Intel HD4000 with AMD HD8370 graphics.

I have set AMD graphics to work on high performance for TeamViewer by disabling power saving while TeamViewer running.

Everything was working fine till yesterday, and today when I shared my screen to my friend he sees only a blank or or completely black screen. He can see my screen sometimes when I move my mouse, but only part of the screen.

Here is a video of a similar problem. I have restarted TeamViewer server and even restarted my laptop, still problem persists. Also, when I tried using join.me my friend was seeing only a black screen.

How to solve :

I know you bored from this bug, So we are here to help you! Take a deep breath and look at the explanation of your problem. We have many solutions to this problem, But we recommend you to use the first method because it is tested & true method that will 100% work for you.

Method 1

I fixed it. It was due to Intel Graphics drivers. I updated them and now all works fine.

Update Intel HD graphics

Method 2

this has to do with video acceleration. I’m struggling it with myself and it’s annoying. this suddenly occured with the new updates to windows 8.1 and possibly intel drivers for the integrated chipset. there is no setting to turn this off from what I’m reading other than uninstalling it.

Method 3

I’ve been experiencing the same issue with a Dell AIO 9010, Windows 8.1 64bit, Intel HD Graphics driver, ATI Radeon 7600A series.

Having issues with LogMeIn, RADMIN & Teamviewer – RDP worked!

To resolve this issue, I uninstalled the Intel HD Graphics Driver ands it was replaced with a Microsoft Basic Display Adapter.

Now all 3 remote support solutions work.

Method 4

Right click on “AMD Catalyst Control Center” icon on Windows taskbar notification area -> “Configure Switchable Graphics” -> In “Switchable Graphics Application Settings” list set “teamviewer_desktop.exe” to “Power saving”.

Method 5

Intel HD driver use .net 3.5. Update .net 3.5 sp1 and problem fixed. I couldn’t see any image on VNC viewer or Teamviewer but I could see on RDP.

Note: Use and implement method 1 because this method fully tested our system.
Thank you 🙂

All methods was sourced from stackoverflow.com or stackexchange.com, is licensed under cc by-sa 2.5, cc by-sa 3.0 and cc by-sa 4.0

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